Contact our Customer Service Centre
For ONLINE SALES, ENQUIRIES & RETURNS, you are welcome to contact our team by calling 1300 336 547 or fill in the inquiry form below, we will contact you within 24 hours (Monday – Friday between 10am and 5pm).
Frequently Asked Questions
Please read our FAQ before sending us a message.
Mia & Arlo offer $12 flat fee shipping to most places in Australia. If you are in the Northern Territory or Western Australia additional charges may apply. Free shipping over $50.
Mia & Arlo accepts credit card payments through PayPal. We also accept PayPal: Pay by 4 which allows you to pay in 4 equal instalments,
Delivery varies based on the size of your product. Larger products like cat scratch poles may take longer. Delivery is typically 7-10 days but may be sooner for metro areas. Some products on site, in particular the pet technology products, may take up to 1 month to arrive as they are coming from overseas.
We use a very secure SSL certificate and no credit card data is stored or shared in any way.
After we take your order you will receive an email with an order summary. After this your order will be picked and packed and sent to you. Your order may come in more than one parcel in order to get your order to you as quickly as possible.
Payment happens at the time you place the order so you are not issued an invoice. You will receive a payment summary that contains the details of your order.